Call Triage 101

← Facility Maintenance

Jessica Saile leads our Masterclass on our proprietary call triage process.

Chapter 1: Intro to Call Triage 101
1:30
Jessica Saile leads our Masterclass on our proprietary call triage process
Chapter 2: Scope Triage and Is Something Leaking
1:32
Learn how our Triage Process reduces costs and leads to issues being fixed on the first visit.
Chapter 3: Don't Dial 911
1:01
One key benefit of a well-executed call triage process is the ability to identify what is and what isn’t an emergency. How can you do this?
Chapter 4: What's the Question
1:08
Learn how asking the right questions can save you both time and money!
Chapter 5: Not All Professional Baseball Players are the Same
1:12
How can you be more efficient with your work orders and ensure that you only bring in the specialist you need?
Chapter 6: What Should I Pack
0:47
How can you provide the best information to make sure your technician can come prepared?
Chapter 7: Summary
1:54
Jessica Saile concludes our Masterclass on Call Triage 101!